Healthcare Customer Service Representative
Job Summary
Delivering exceptional support to both new and existing members and providers, the full-time Healthcare Customer Service Representative will assist with billing and claims inquiries, enrollment verification, and general information requests while working remotely in a call center environment.
Key responsibilities
- Handle a high volume of inbound calls for Healthcare Member and Provider inquiries
- Maintain awareness of performance impacts on members while managing grievances and appeals
- Ensure web camera visibility and adhere to schedule flexibility requirements
Required qualifications
- 1 year of customer service experience
- 6 months of healthcare experience
- 1 year of call center experience
- Data entry experience
- Must have a private workstation and reliable internet connection
Complete Job Description
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