Healthcare Customer Service Representative

Job Summary

To elevate the patient experience in a remote setting, the Healthcare Customer Service Representative will manage up to 60 calls daily, addressing inquiries and concerns from patients and healthcare partners while providing guidance on payment options and resolving account issues.

Key responsibilities

• Receive and resolve patient inquiries via phone in a fast-paced call center environment
• Collect payments and explain medical bills, including financial responsibilities such as deductibles and copays
• Update patient accounts with accurate information and perform account research as needed

Required qualifications

• High school diploma or equivalent
• Minimum of 2 years' healthcare experience, preferably in medical billing and direct patient contact
• Proficiency in medical terminology and insurance billing
• Strong interpersonal skills and professional maturity
• Bilingual fluency in English and Spanish is preferred