Healthcare Customer Service Representative
Job Summary
Detail-oriented and dedicated, the full-time remote Healthcare Customer Service Representative will verify insurance eligibility and benefits, maintain patient data in EHR systems, and provide excellent customer service to patients while collaborating with internal teams.
Key responsibilities:
- Verify insurance eligibility and benefits using various tools and communication methods
- Update and maintain patient demographic and insurance data in the Electronic Health Record (EHR) system
- Communicate with patients regarding insurance coverage and respond to inquiries
Required qualifications:
- 1-2 years of experience in a healthcare call center or healthcare administration
- Familiarity with health insurance terminology and government-sponsored plans
- Proficiency in navigating healthcare systems, with EHR experience preferred
- Demonstrated excellence in customer service and client interaction
- Must successfully pass a criminal background check
Complete Job Description
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