Healthcare Customer Service Representative
Job Summary
Delivering exceptional customer service in a full-time remote role, the Healthcare Customer Service Representative will manage escalated inquiries, provide support in a call center environment, and ensure a positive customer experience while meeting performance goals.
Key Responsibilities
- Provides 24/7 phone coverage and handles customer inquiries and escalations
- Assesses calls to determine immediate service needs or necessary follow-up actions
- Gathers and updates customer information in the database while explaining company policies
Required Qualifications
- Must be 18 years of age or older
- High School Diploma or equivalent education required
- Customer service or call center experience preferred
- Legal authorization to work permanently in the United States without requiring a visa
- Experience working with Medical Insurance, Medicaid, or Pharmacy Benefits preferred
Complete Job Description
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