Healthcare Customer Service Representative (RN)

Job Summary

A company is looking for a Healthcare Customer Service Representative (RN, CNA, CMA) - Remote.

Key Responsibilities

• Connect with customers via phone/email/chat/social media to resolve inquiries
• Calmly de-escalate issues and escalate interactions when necessary
• Track call-related information for auditing and reporting purposes

Required Qualifications

• High School Diploma or equivalent (CNA/CMA) or College degree (RN)
• Minimum of 6 months of healthcare/customer service experience
• Must be 18 years of age or older
• Active License for the RN role or proof of school/experience for CNA/CMA role
• Comfortable working in a call center environment