Healthcare Customer Service Specialist

Job Summary

A company is looking for a Healthcare Customer Service Specialist II.

Key Responsibilities:

• Maintain knowledge of contract requirements and objectives
• Respond to provider inquiries through calls and written communications
• Educate providers on process protocols and perform necessary research for inquiries

Required Qualifications:

• At least two years of experience in a call center or customer service position
• High School diploma or GED is required
• Must maintain HIPAA Certification
• Claims processing/billing experience preferred