Healthcare Customer Service Supervisor

Job Summary

A company is looking for a Supervisor of Healthcare Customer Service.

Key Responsibilities

• Supervise a team of clerical support staff to ensure compliance with policies and successful customer service activities
• Handle escalated inquiries from team members and providers, providing resolutions through effective communication
• Conduct training and support for team members on new workflows and continuously improve departmental processes

Required Qualifications

• High school diploma or GED required; some college or degree preferred
• Minimum of 6 years of progressive customer service experience in the medical or health insurance field
• At least 1 year of supervisory experience managing clerical or administrative staff
• Thorough knowledge of Medicare rules and regulations
• Experience in medical claims processing or quality assurance is preferred