Healthcare Customer Service Supervisor

Job Summary

A company is looking for a Supervisor, Healthcare Customer Service.

Key Responsibilities

• Supervise a team of clerical support staff to ensure high-quality customer service
• Interface with internal departments to resolve issues and communicate changes
• Provide training and support to team members on workflows and requirements

Required Qualifications

• High school degree or GED required; some college AS or BS degree is a plus
• Minimum 6 years of progressive customer service experience in the medical or health insurance field
• Minimum 1+ years of supervisory experience managing clerical or administrative staff
• Thorough working knowledge of CPT/HCPCs/ICD-9/ICD-10 coding
• Experience in medical claims processing or billing is required