Healthcare Customer Service Team Lead

Job Summary

A company is looking for a Customer Service Team Lead in the healthcare sector.

Key Responsibilities

• Lead and coach a customer service team to meet quality and productivity goals
• Monitor performance and conduct monthly 1:1s, while resolving and escalating operational issues
• Ensure HIPAA compliance and partner with internal departments to deliver top-tier service

Required Qualifications

• High school diploma or GED required; additional education is a plus
• 2-5 years of healthcare revenue cycle experience required
• 2+ years in a lead or supervisory role preferred
• EPIC experience strongly preferred
• Proven experience working with multiple systems in a fast-paced environment