Healthcare Customer Service Team Lead

Job Summary

Leading a high-performing team remotely, the full-time Customer Service Team Lead in Healthcare will manage staff performance, support team members with system issues, and ensure compliance while driving quality and productivity goals.

Key responsibilities

• Lead and coach a customer service team to meet quality and productivity goals
• Monitor performance and conduct monthly one-on-one meetings with team members
• Resolve and escalate operational issues affecting client satisfaction

Required qualifications

• High school diploma or GED required; additional education is a plus
• 2-5 years of healthcare revenue cycle experience required
• 2+ years in a lead or supervisory role preferred
• EPIC experience strongly preferred
• Proficient in MS Office with experience in fast-paced environments