Healthcare Customer Service Team Lead

Job Summary

Leading a high-performing team in a remote setting, the full-time Healthcare Customer Service Team Lead will oversee operations related to patient inquiries, billing support, and account services while coaching staff to meet quality and productivity goals.

Key responsibilities

• Lead and coach a customer service team to achieve performance targets
• Monitor team performance and conduct monthly one-on-one meetings
• Ensure compliance with HIPAA regulations and resolve operational issues affecting client satisfaction

Required qualifications

• High school diploma or GED required; additional education preferred
• 2-5 years of healthcare revenue cycle experience
• 2+ years in a lead or supervisory role preferred
• Experience with EPIC strongly preferred
• Proficient in MS Office and capable of managing multiple systems in a fast-paced environment