Healthcare Customer Service Team Lead

Job Summary

Leading a high-performing team in a remote environment, the full-time Healthcare Customer Service Team Lead will manage staff performance, resolve operational issues, and ensure compliance while supporting healthcare clients with account services and patient inquiries.

Key responsibilities:

• Lead and coach a customer service team to achieve quality and productivity goals
• Monitor team performance and conduct monthly one-on-one meetings
• Ensure adherence to HIPAA and compliance standards while collaborating with internal departments and clients

Required qualifications:

• High school diploma or GED required; additional education is a plus
• 2-5 years of healthcare revenue cycle experience required
• 2+ years in a lead or supervisory role preferred
• EPIC experience strongly preferred
• Proficient in MS Office and experienced with multiple systems in a fast-paced environment