Healthcare Customer Service Team Lead

Job Summary

Leading a high-performing team, the full-time remote Healthcare Customer Service Team Lead will oversee patient inquiries, billing support, and account services while coaching team members to achieve productivity and quality goals.

Key Responsibilities

• Lead, coach, and motivate a team to exceed productivity and quality goals while conducting regular coaching sessions
• Monitor daily call activity and track team metrics to implement improvement strategies and ensure service standards are met
• Handle escalated patient concerns and collaborate with internal departments to maintain high service levels

Required Qualifications

• High school diploma or GED required; additional education preferred
• 2-5 years of healthcare revenue cycle experience required
• 2+ years in a lead or supervisory role preferred
• Strong knowledge of Medicaid, Medicare, and insurance claims preferred
• Proven experience in high-volume, multi-system environments