Healthcare Customer Service Team Lead

Job Summary

Leading a high-performing team remotely, the full-time Healthcare Customer Service Team Lead will oversee patient inquiries and billing support, ensuring productivity and quality while coaching team members and managing escalated concerns.

Key Responsibilities

• Lead, coach, and motivate a team to meet productivity and quality goals while conducting regular coaching sessions
• Monitor daily call activity, track team metrics, and implement improvement strategies to ensure service standards are met
• Handle escalated patient concerns and ensure timely resolution of complex issues while maintaining compliance with HIPAA standards

Required Qualifications

• High school diploma or GED required; additional education preferred
• 2-5 years of healthcare revenue cycle experience required
• 2+ years in a lead or supervisory role preferred
• Strong knowledge of Medicaid, Medicare, and insurance claims preferred
• Proven experience in high-volume, multi-system environments