Healthcare Customer Service Team Lead

Job Summary

Leading a high-performing team in a remote setting, the full-time Healthcare Customer Service Team Lead will oversee representatives managing patient inquiries related to billing and insurance, while coaching staff and ensuring service quality and compliance.

Key Responsibilities

• Lead, coach, and motivate a team to meet productivity and quality goals
• Monitor daily call activity and track team metrics to implement improvement strategies
• Handle escalated patient concerns and ensure timely resolution of complex issues

Required Qualifications

• High school diploma or GED required; additional education preferred
• 2-5 years of healthcare revenue cycle experience
• 2+ years in a lead or supervisory role preferred
• Strong knowledge of Medicaid, Medicare, and insurance claims preferred
• Proven experience in high-volume, multi-system environments