Healthcare Customer Service Team Lead

Job Summary

Leading a high-performing team remotely, the full-time Healthcare Customer Service Team Lead will oversee patient inquiries, billing support, and operational processes while coaching team members to achieve productivity and quality goals.

Key responsibilities

• Lead, coach, and motivate a team to meet and exceed productivity and quality goals
• Monitor daily call activity and track team metrics to implement improvement strategies
• Handle escalated patient concerns and ensure timely resolution of complex issues

Required qualifications

• High school diploma or GED required; additional education preferred
• 2-5 years of healthcare revenue cycle experience required
• 2+ years in a lead or supervisory role preferred
• Strong knowledge of Medicaid, Medicare, and claims preferred
• Proven experience in high-volume, multi-system environments