Healthcare Customer Service Team Lead

Job Summary

Leading a high-performing team in a remote setting, the full-time Healthcare Customer Service Team Lead will manage patient inquiries related to billing and claims, coach team members, and ensure compliance with service standards while driving continuous improvement.

Key Responsibilities

• Lead, coach, and motivate a team to achieve productivity and quality goals
• Monitor daily call activity and implement strategies for performance improvement
• Handle escalated patient concerns and ensure timely resolution of complex issues

Required Qualifications

• High school diploma or GED required; additional education preferred
• 2-5 years of healthcare revenue cycle experience required
• 2+ years in a lead or supervisory role preferred
• Strong knowledge of Medicaid, Medicare, and claims processes preferred
• Proven experience in high-volume, multi-system environments