Healthcare Customer Success Director
Job Summary
Leading strategic healthcare partnerships, the full-time remote Healthcare Customer Success Director will strengthen client relationships, drive retention, and translate revenue cycle performance data into actionable insights.
Key responsibilities
- Serve as the senior relationship leader for assigned healthcare client accounts
- Lead strategic client meetings, including quarterly business reviews and performance discussions
- Monitor KPIs and operational performance metrics to identify opportunities and mitigate risks
Required qualifications
- Bachelor's degree in Healthcare Administration, Business, or a related field
- 5-7+ years of experience in healthcare Revenue Cycle Management (RCM) or healthcare services with client-facing leadership
- Strong understanding of the U.S. healthcare revenue cycle continuum
- Proven experience managing complex healthcare client relationships
- Exceptional executive communication and relationship management skills
Complete Job Description
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