Healthcare Customer Success Manager

Job Summary

To drive customer success in the healthcare sector, the full-time Principal Customer Success Account Manager will manage key customer relationships, develop strategic roadmaps, and align Microsoft solutions with customer objectives while working remotely.

Key responsibilities

• Identify and influence key technical, business, and executive-level stakeholders to achieve customer business objectives
• Develop and deliver strategic roadmaps in partnership with stakeholders to prioritize engagements and drive customer success
• Align Microsoft solutions with customer needs, leveraging industry insights to facilitate digital transformation and operational health

Required qualifications

• Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 4+ years of relevant experience OR Bachelor's Degree in the same fields AND 6+ years of relevant experience
• 5+ years of relevant work experience within the customer industry
• Microsoft or competitor equivalent certification in relevant technologies (e.g., Azure, 365)
• Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent
• Project Management Institute (PMI) or equivalent Project Management certification