Healthcare Customer Success Manager

Job Summary

To support healthcare clients in achieving measurable business outcomes, the full-time remote Healthcare Customer Success Manager will manage relationships with executive sponsors, lead complex transformation programs, and drive platform adoption through strategic advisory and value realization initiatives.

Key responsibilities

• Build and maintain trusted relationships with executive sponsors and operational leaders across customer organizations
• Lead complex, multi-workstream transformation programs, coordinating internal and customer resources
• Help customers define and communicate the business impact of automation and AI initiatives

Required qualifications

• 10+ years of experience in Customer Success, Program Management, or related customer-facing roles
• Proven experience leading large-scale programs involving cross-functional stakeholders
• Strong ability to translate complex healthcare concepts into automation opportunities
• Exceptional communication and stakeholder management skills
• Experience discussing automation, AI, and enterprise software solutions with diverse audiences