Healthcare Customer Success Manager

Job Summary

Seeking a proactive and personable Strategic Customer Success Manager, the full-time salaried role will manage a portfolio of healthcare provider clients, focusing on onboarding, implementation, and fostering strong client relationships in a remote-friendly environment.

Key Responsibilities

• Own the end-to-end customer lifecycle, emphasizing onboarding, implementation, and ongoing success
• Lead onboarding and implementation for new clients, ensuring smooth transitions and strong early adoption
• Act as the primary point of contact, building trusted relationships with client stakeholders to drive engagement and retention

Required Qualifications

• Minimum 5+ years of relevant experience, with 2+ years in strategic customer-facing roles
• Strong understanding of customer goals and strategies for consultative solutioning
• Robust project management and client management skills
• Analytical and process-oriented mindset with a focus on revenue expansion
• Experience with sales and post-sales is ideal but not required