Healthcare Customer Success Manager
Job Summary
To enhance customer satisfaction in the healthcare sector, the full-time Healthcare Customer Success Manager will manage product deployment and adoption, build long-term relationships with stakeholders, and conduct onboarding and training for new customers in a remote environment.
Key responsibilities
- Serve as a Trusted Advisor by managing deployment and product adoption for customer accounts
- Conduct ongoing account meetings to communicate best practices and provide recommendations for optimization
- Create and deliver monthly reports to highlight customer successes and analyze account trends
Required qualifications
- 5+ years of experience servicing strategic accounts, with 3+ years in the healthcare space
- BA/BS degree or equivalent work experience
- Prior experience in a Client or Customer Success role within cloud/SAAS or audio video industries
- Strong product knowledge of Video/Audio Collaboration services
- Experience managing healthcare accounts and familiarity with health system stakeholders is preferred
Complete Job Description
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