Healthcare Customer Success Manager
Job Summary
Serving as the primary point of contact for assigned healthcare clients, the full-time Customer Success Manager - Healthcare will build strong relationships, lead business reviews, and analyze performance metrics to drive client satisfaction and retention in a fully remote environment.
Key responsibilities
- Build and maintain strong client relationships that drive retention and satisfaction
- Lead regular business reviews to discuss KPIs, operational performance, and strategic initiatives
- Analyze performance metrics and recommend process improvements to enhance service delivery
Required qualifications
- 3-5+ years of healthcare Revenue Cycle Management (RCM) or healthcare services experience
- Strong knowledge of billing, coding, claims management, and accounts receivable in the U.S. healthcare revenue cycle
- Experience managing complex healthcare client relationships
- Proven success supporting account growth, renewals, or business development
- Experience collaborating with cross-functional teams, including Operations, Sales, and Executive Leadership
Complete Job Description
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