Healthcare Customer Support Agent

Job Summary

A company is looking for a Customer Support Agent (Healthcare).

Key Responsibilities

• Connect with members to ensure satisfaction and guide them through the support process
• Utilize resources to resolve member issues and provide clear next steps
• Engage in multi-channel communication to manage member requests and collaborate with internal teams

Required Qualifications

• Exceptional English proficiency (C2-level mastery)
• 2+ years of experience in inbound calling, call center, or customer service/support roles (healthcare preferred)
• Strong organizational skills and tech-savviness with CRMs and communication tools
• High school diploma required; Associate's or Bachelor's degree preferred
• Ability to handle objections with resilience and positivity