Healthcare Customer Support Agent

Job Summary

A company is looking for a Customer Support Agent (Healthcare - Mexico).

Key Responsibilities

• Connect with members to ensure satisfaction and guide them through the member journey
• Use available resources to solve member problems and provide on-call resolutions
• Engage in multi-channel communication to manage and follow up on member requests

Required Qualifications

• Exceptional English Proficiency: C2-level mastery in English
• 2+ years in inbound calling, call center, or customer service/support roles (healthcare experience preferred)
• Strong organizational skills to manage volume and follow-ups
• Tech-savvy, comfortable with CRMs, call platforms, and messaging tools
• High school diploma required; Associate's or Bachelor's degree preferred