Healthcare Customer Support Specialist
Location: Remote
Compensation: Salary
Reviewed: Fri, Jul 04, 2025
This job expires in: 15 days
Job Summary
A company is looking for an Omnichannel - Healthcare Customer Support Specialist (Benefits / Account Management).
Key Responsibilities
- Provide empathetic and solution-oriented support to clients and providers via email, chat, and phone
- Troubleshoot platform issues and facilitate communication between clients and providers
- Investigate and explain benefit details while advocating for clients and payers
Required Qualifications
- Passion for creating exceptional customer experiences
- Ability to thrive in a dynamic and evolving environment
- Experience handling a high volume of customer interactions
- Understanding of active listening techniques
- Familiarity with technology and standard troubleshooting procedures
COMPLETE JOB DESCRIPTION
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Company Overview
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