Healthcare Customer Support Specialist
Job Summary
To support a growing remote team, the part-time Healthcare Customer Support Specialist will provide excellent customer service and patient support, verify patient information, and assist with prescription benefit inquiries while working flexible shifts between 8am-8pm EST.
Key responsibilities
- Provide excellent customer service and support to patients regarding their prescription benefits
- Verify patient information and gather necessary billing and medical details
- Answer inbound calls and perform outbound calls to assist patients with their concerns
Required qualifications
- Minimum of 1 year of recent call center experience
- Knowledge of medical terminology, HIPAA regulations, and patient privacy practices is a plus
- High school diploma or equivalent
- Basic technical troubleshooting skills for common remote work issues
- Must have a private, quiet workspace and high-speed wired internet connection
Complete Job Description
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