Healthcare Customer Support Team Lead

Job Summary

A company is looking for a Healthcare - Customer Support Team Lead to manage a team and assist patients in accessing mental health care.

Key Responsibilities

• Assist patients in accessing mental healthcare through email and phone communications
• Coordinate between insurance payers and patients to facilitate care and resolve issues
• Lead a team of associates, providing training, feedback, and performance monitoring

Required Qualifications

• 2+ years of experience in a Customer Experience role
• Knowledge or experience in care coordination, medical scheduling, and medical administration preferred
• Strong interest or prior experience in healthcare
• Ability to lead by example and demonstrate organizational skills
• Willingness to embrace feedback and foster team development