Healthcare Customer Support Team Lead

Job Summary

A company is looking for a Healthcare - Customer Support Team Lead to manage and supervise partner operations.

Key Responsibilities

• Oversee daily operations and manage team performance to meet objectives and key results
• Contribute to hiring, onboarding, training, and quality control processes
• Provide mentorship and support to team leads and associates while managing team issues and risks

Required Qualifications

• 2+ years of experience as a support Team Lead or equivalent
• Experience in managing and mentoring other people managers
• Proficient in G-Suite and MS-Office
• Strong ability to detect and mitigate team and employee risks
• Track record of building positive relationships with employees and partners