Healthcare Desk Level Procedures Manager

Job Summary

A company is looking for a DLP / Desk Level Procedures Manager.

Key Responsibilities

• Design and document comprehensive Desk Level Procedures (DLPs) for claims, benefits, enrollment, and configuration workflows
• Translate complex business processes into clear, actionable operational procedures for end users
• Collaborate with various teams to analyze recurring issues and improve existing procedures

Required Qualifications

• 5+ years of experience in Healthcare Payer operations
• 5+ years of hands-on experience with Facets, particularly in premium billing and claims processing
• Strong experience in developing Desk Level Procedures (DLPs) and operational documentation
• Deep understanding of claims adjudication processes and benefits configuration
• Experience in a consulting or client-facing environment