Healthcare Intake Associate

Job Summary

To support a growing Customer Care Center team, the full-time remote Healthcare Intake Associate will receive and process new referrals from hospitals and medical professionals, ensuring accurate documentation and facilitating communication between various stakeholders.

Key responsibilities

• Receive, document, and process incoming referrals for BAYADA Service offices
• Ensure all referrals are thorough, accurate, and complete
• Facilitate communication between Case Managers, Client Services Managers, Clinical Nurse Managers, and Field Nurses

Required qualifications

• College degree required, or 2-3 years' experience in Healthcare, Intake, or Contact Center may be accepted in lieu of degree
• At least 1 year of work experience, including internships, required
• Proven success in a healthcare setting or contact center, with remote work experience preferred
• Ability to work simultaneously in multiple systems in a fast-paced environment
• Exceptional organizational and communication skills