Healthcare Licensed Customer Experience Coach

Job Summary

To enhance team performance, the part-time Healthcare Licensed Customer Experience Coach will provide coaching and support to agents, assist with consumer escalations, and collaborate with management to drive sales and compliance in a remote environment.

Key responsibilities

• Coach Agents/Representatives to improve knowledge, sales skills, and compliance
• Assist with consumer escalations and maintain operational standards by monitoring agent performance
• Support training initiatives and collaborate with management to execute daily plans for improved performance

Required qualifications

• High School Diploma
• Active healthcare license
• At least 1 year of call center experience
• Availability to work any 8 hours between 7:00 AM - 7:00 PM EST, Monday to Friday
• Proficiency in Microsoft Office products, including Excel, Word, and PowerPoint