Healthcare Managed Services Agent

Job Summary

Working full-time from a remote location, the Day Shift Healthcare Managed Services Agent will manage multi-channel emergency and routine consultations across various service lines, ensuring efficient workflows and prioritizing patient care.

Key responsibilities

• Manage incoming consultation workflows and patient rounding processes efficiently
• Interact with clinical and operational teams to prioritize and assign consultations
• Monitor and maintain queues to meet response time expectations while demonstrating service excellence

Required qualifications

• High School Diploma, GED, or equivalent certification required
• At least one year of experience in a call center, healthcare, or IT environment
• Proficiency in Microsoft Office and communication/collaboration tools
• Ability to learn new software and systems effectively
• Strong customer service skills with high attention to detail