Healthcare Member Advocate

Job Summary

A company is looking for a Member Advocate to help members navigate healthcare benefits and provide high-quality support.

Key Responsibilities

• Provide empathetic support through inbound calls and chats, ensuring respectful and solutions-oriented interactions
• Advocate for members by resolving health plan-related questions and facilitating access to healthcare resources
• Own the member journey by researching and resolving complex cases to minimize member effort

Qualifications

• Bachelor's degree or 5 years of relevant experience in healthcare (preferred)
• Comfort with high-volume inbound phone work and familiarity with VoIP phone systems
• Technical proficiency with Google apps, Apple products, and customer relationship management software
• Understanding of HIPAA guidelines and regulations to maintain member confidentiality
• Ability to work from a secure home office with minimal distractions