Healthcare Member Support Specialist

Job Summary

A company is looking for a Healthcare Member Support - Inbound Services representative.

Key Responsibilities

• Assist inbound callers, including existing members and providers, with inquiries related to Medicaid/Medicare services
• Handle call types such as eligibility, plan partner information, ID card requests, and assistance with various Medicaid services
• Provide exceptional customer service while managing diverse inquiries from callers

Required Qualifications, Training, and Education

• Must have a personal computer (no tablets) and a wired internet connection
• Windows 11 operating system is required
• Must possess a wired USB headset with a microphone
• Must be able to work in a quiet, uninterrupted space during all working hours
• Must pass a criminal background check