Healthcare Member Support Specialist

Job Summary

Working fully remote, the Member Support Specialist will manage incoming calls, emails, and chats from members and care coordinators, ensuring successful navigation through healthcare and social determinant needs during the hours of Mon-Fri 11am-8pm EST.

Key responsibilities

• Provide exceptional member service through effective communication and problem-solving
• Resolve member concerns regarding benefits, portal support, and general inquiries
• Assist in member education and manage web support tickets and live chats

Required qualifications

• High school diploma or GED required
• Two or more years of call center experience
• Previous experience in health insurance or healthcare environments
• Strong data entry skills and computer literacy
• Customer service-oriented with excellent telephone etiquette