Healthcare Operations Supervisor

Job Summary

A company is looking for a Supervisor-Operations to manage and develop customer service representatives in a healthcare contact center.

Key Responsibilities

• Coach and develop team members to meet account-specific and organizational performance indicators
• Monitor employee performance and manage coaching, recognition, and performance reviews
• Handle escalated customer issues and promote teamwork and compliance with company policies

Required Qualifications

• High School Diploma or equivalent required; Associate's or Bachelor's degree preferred
• 1+ years of experience in customer service or call center, including 12 months in a supervisory role
• Experience in the healthcare industry is preferred
• Proficiency with relevant technology and performance management tools
• Ability to drive team efficiency and continuous improvement initiatives