Healthcare Operations Supervisor

Job Summary

Leading a team in non-clinical healthcare services, the full-time Healthcare Operations Supervisor will oversee care management and utilization management activities, ensuring quality member care and operational efficiency.

Key responsibilities

• Supervises healthcare services operations support team members, focusing on care review and management
• Researches and analyzes departmental workflows, recommending and assisting in the implementation of improvements
• Conducts productivity and quality assurance checks, providing feedback for performance enhancement

Required qualifications

• At least 5 years of operations or administrative experience in healthcare, preferably in a managed care setting
• Strong analytic and problem-solving abilities
• Excellent organizational and time-management skills
• Proficiency in Microsoft Office suite or applicable software programs
• Ability to build relationships and collaborate cross-functionally