Healthcare Outreach Supervisor

Job Summary

A company is looking for a Supervisor - Outreach and Engagement.

Key Responsibilities

• Lead and manage a remote outreach team to address prioritized clinical gaps
• Oversee daily workflows, call queues, and performance metrics for productivity and service levels
• Conduct quality reviews, provide coaching, and maintain training programs

Required Qualifications

• Bachelor's Degree in Business Administration, Healthcare Administration, or related field preferred
• Minimum five (5) years of healthcare experience, including at least one (1) year in a lead or supervisory role
• Experience with electronic medical records (EMR) and/or practice management systems preferred
• Customer service and/or call center experience strongly preferred
• Intermediate proficiency in Microsoft Office (Outlook, Word, Excel)