Healthcare Product Operations Specialist

Job Summary

A company is looking for a Product Operations Specialist to streamline and improve daily operations for patient experience.

Key Responsibilities

• Implement and optimize end-to-end system processes for Customer Support and Billing teams
• Manage the Nikohealth system and monitor order processing KPIs
• Communicate product and process changes to relevant stakeholders and ensure operational accuracy

Required Qualifications

• Experience in healthcare operations
• Knowledge of organizational effectiveness and operations management
• Ability to manage multiple projects simultaneously
• Self-motivated and enthusiastic
• Strong reporting and presentation skills