Healthcare Scheduler

Job Summary

To support a dynamic call center environment, the full-time remote Healthcare Scheduler will manage incoming calls, schedule and reschedule patient appointments, and ensure accurate documentation of patient information while maintaining high service standards.

Key responsibilities

• Answers and prioritizes incoming calls, addressing routine inquiries and redirecting as necessary
• Schedules, cancels, and reschedules patient appointments following established procedures
• Obtains and verifies patient demographic and insurance information, ensuring accurate registration and compliance with policies

Required qualifications

• High School Diploma
• One year of data look-up/data entry experience
• Two years of customer service experience in a complex analytical problem-solving role
• One year of call center experience in a customer service or medical environment
• One year of remote work experience