Healthcare Scheduler

Job Summary

To support patient scheduling needs, the full-time remote Healthcare Scheduler will manage incoming calls, verify patient information, and schedule appointments while maintaining a high level of customer service in a fast-paced call center environment.

Key responsibilities

• Answers incoming calls, prioritizes inquiries, and schedules, cancels, or reschedules patient appointments according to departmental policies
• Obtains and accurately captures patient demographic and insurance information while documenting conversations and resolving escalations
• Collaborates with various departments to coordinate care appointments and manages complex scheduling scenarios

Required qualifications

• High School Diploma
• Two years of data look-up/data entry experience
• Two years of customer service experience involving complex analytical problem-solving skills
• One year of remote work experience
• Experience in Connection Advisor roles or an equivalent combination of education and experience