Healthcare Scheduler

Job Summary

To support a dynamic call center environment, the full-time remote Healthcare Scheduler will manage incoming calls, schedule patient appointments, verify insurance information, and provide exceptional customer service while maintaining professionalism in a fast-paced setting.

Key responsibilities

• Answers incoming calls, prioritizes inquiries, and schedules or reschedules patient appointments according to departmental policies
• Obtains and accurately captures patient demographic and insurance information while handling complex scheduling scenarios
• Assists with training new team members and supports process improvement initiatives to enhance service delivery

Required qualifications

• High School Diploma
• Two years of data look-up/data entry experience
• Two years of customer service experience involving complex analytical problem-solving skills
• One year of remote work experience
• Experience in Connection Advisor positions (Associate, Intermediate, or Senior) is preferred