Healthcare Scheduler

Job Summary

To support a high-volume inbound call center, the full-time remote Healthcare Scheduler will manage incoming calls, schedule appointments, verify patient information, and resolve inquiries while maintaining professionalism in a dynamic environment.

Key responsibilities

• Answers incoming calls, prioritizes, screens, and redirects as needed while addressing routine inquiries
• Schedules, cancels, and reschedules patient appointments in accordance with departmental policies
• Obtains and accurately captures patient demographic and insurance information, completing registrations in a timely manner

Required qualifications

• High School Diploma
• One year of data look-up/data entry experience
• Two years of customer service experience involving complex analytical problem-solving
• One year of call center experience in a customer service/medical industry
• One year of remote work experience