Healthcare Scheduler

Job Summary

To support a dynamic healthcare team, the full-time remote Healthcare Scheduler will manage inbound calls, schedule patient appointments, and provide essential information regarding medical procedures while ensuring an exceptional customer experience.

Key responsibilities:

• Schedules and coordinates medical appointments, tests, and procedures by managing communications with patients, providers, and facilities
• Utilizes various electronic medical record and scheduling systems to effectively manage appointments and maintain patient safety
• Collects and documents patient demographics and insurance information to secure necessary authorizations and referrals

Required qualifications:

• High school diploma/GED or equivalent working knowledge
• Minimum of 1 year of customer service experience in a healthcare setting, such as medical office or hospital scheduling
• Demonstrated ability to provide excellent customer service in a high-paced inbound contact center environment
• Proficiency in using technology tools and common office software
• Strong organizational and time management skills