Healthcare Scheduler Associate

Job Summary

To support a busy call center environment, the full-time Connection Advisor Associate will manage incoming calls, schedule appointments, and document patient information while working remotely during standard business hours.

Key responsibilities

• Answers and prioritizes incoming calls, addressing questions and handling routine matters
• Schedules, cancels, and modifies patient appointments according to departmental policies
• Obtains and accurately captures patient demographic and insurance information

Required qualifications

• High School Diploma
• One year of data look-up/data entry experience
• Two years of customer service experience involving complex analytical problem-solving
• One year of call center experience with a focus on customer service in the medical industry
• One year of remote work experience