Healthcare Scheduler Call Center

Job Summary

Working remotely, the full-time Connection Advisor Intermediate will manage incoming calls, schedule appointments, verify patient information, and resolve inquiries in a fast-paced call center environment.

Key responsibilities

• Answers and prioritizes incoming calls, addressing routine matters and redirecting as necessary
• Schedules, cancels, and reschedules patient appointments while ensuring accurate demographic and insurance information is captured
• Assists in mentoring new team members and supports process improvement initiatives within the department

Required qualifications

• High School Diploma
• One year of data look-up/data entry experience
• Two years of customer service experience with complex analytical problem-solving
• One year of call center experience in a customer service or medical setting
• One year of remote work experience