Healthcare Services Representative

Job Summary

A company is looking for a Healthcare Services Representative I for the Patient Access Center, with remote work options available.

Key Responsibilities

• Schedule and confirm appointments in a prompt and courteous manner
• Handle cancellations and provide comprehensive service to resolve caller requests
• Utilize computer skills to effectively manage applicable software for patient interactions

Required Qualifications

• High School diploma or GED from an accredited program
• 1+ years of experience in a high-volume contact center or customer service
• Proven excellent customer service and telephone etiquette skills
• Proven critical thinking skills
• Ability to fluently speak, write, and understand English