Healthcare Specialist

Job Summary

A company is looking for a Healthcare Specialist to manage Social Security applications and provide support to claimants in a remote setting.

Key Responsibilities:

• Maintain communication with claimants and manage inbound and outbound calls
• Gather eligibility data, verifications, and medical records while managing professional relationships with agencies and clients
• Submit documents to appropriate agencies and follow up on the status of claims

Required Qualifications:

• 2 years of customer service experience
• Fluency in both Arabic and English (speak, read, write)
• Call center experience and/or de-escalation experience is a plus
• Experience with government agencies and knowledge of Medicaid/Medicare is a strong plus
• Strong computer skills, including proficiency with Microsoft Word, Excel, and Outlook