Healthcare Support Advocate

Job Summary

Supporting member and provider services in a remote environment, the Healthcare Support Advocate will manage inquiries through various channels, ensuring timely and compliant assistance while collaborating cross-functionally to enhance service delivery.

Key Responsibilities:

• Handle inbound and outbound inquiries from members and providers with professionalism and empathy
• Collaborate with internal teams to resolve complex cases and identify process improvements
• Meet performance goals related to efficiency, customer satisfaction, and compliance

Required Qualifications:

• 3-5 years of experience in a healthcare payer, TPA, or health insurance environment
• Strong knowledge of health insurance concepts, benefits, and claims lifecycle management
• High attention to detail and strong analytical problem-solving skills
• Proficiency in Microsoft Office Suite and customer service systems
• Ability to multitask in a fast-paced, digital-first environment